Shipping Policy

Last Updated: 22 June 2026

Thank you for shopping with us. We are committed to delivering your order safely, quickly, and transparently. Please review our shipping policy below for information regarding processing times, shipping costs, tracking, and international orders.

Order Processing

All orders are processed and packaged within 1–3 business days after your order is placed.

Please note:

• Orders are not processed, packed, or shipped on weekends or UK public holidays.

• During peak periods, processing times may be slightly longer, but we will always work to dispatch your order as quickly as possible.

Shipping From the United Kingdom

All orders are shipped directly from our facilities in the United Kingdom (UK).

Shipping charges are clearly displayed at checkout before payment is completed, ensuring there are no unexpected costs.

United Kingdom Shipping

Standard Shipping

• £3.99 flat rate

• FREE on all UK orders of £70.00 or more

Express Shipping

• £6.99 flat rate

• Available for all order values

International Shipping

Europe (EU)

• £14.99 Standard Shipping

• FREE on all EU orders of £150.00 or more

United States & Rest of World

• £23.99 Standard Shipping

• FREE on all orders of £150.00 or more

International shipping rates are shown at checkout before payment is completed.

Delivery Times

Delivery times vary depending on destination and local postal services.

Estimated delivery times begin once your order has been processed and dispatched.

Please note that customs inspections, weather conditions, carrier delays, and other factors outside our control may occasionally affect delivery times.

Order Tracking

All orders include full shipment tracking.

As soon as your order is dispatched, a tracking confirmation email will automatically be sent to the email address provided at checkout.

This tracking link allows you to monitor your shipment from dispatch through to delivery.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation email.

Customs, Duties & Import Taxes

For all orders shipped outside the United Kingdom, customers are solely responsible for any:

• Import duties

• Customs clearance fees

• Local taxes

• VAT charges

• Other government-imposed fees

These charges are not included in our product prices or shipping costs and may be collected by your local customs authority before delivery.

We recommend checking your country's import regulations before placing an order to avoid unexpected charges.

Damaged Orders

If your order arrives damaged, please contact our customer support team as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the damage

• Clear photographs of the damaged item and its packaging

Our team will review your claim and work with you to find a suitable resolution.

Shipping Questions & Support

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us at:

Email: oluvera@dolvena.com

We appreciate your business and thank you for choosing us.